Slack Samanage Integration

Question

Hello,

Looking to get set up with the Samanage integration - I've done the set up but we haven't gotten any notifications yet even though new incidents have been created. Is there something I'm missing?

And does the new release Slack notifications located under your profile use the other Solarwinds Service Desk app? I'm assuming yes but want to make sure I understand what each are doing

VeraAdmin · Answer

the notification one (service desk) is working ok - it is just the Samanage under labs that's not working. It is configured so I'll reach out to support

Thank you

Purva.Ghadiali · Answer

Hi @VeraAdmin

Thanks for reaching out! If you’ve completed the setup but still aren’t receiving notifications when new tickets are created, there may be an issue with the integration configuration or notification settings.

Regarding the newer Slack notifications under the profile area, those relate to Service desk app on Slack, so it’s worth confirming which setup you’re currently using.

You may also find a quick brief about the notifications settings under profile, on the Release Notes.

If Slack is already enabled and the integration still isn’t working, please raise a support ticket so the team can review your account-specific configuration in more detail.

Thank you.