Solutions - Automation Rules

JKildea

I'm trying to devise a way to trigger a process integration when a new approved solution is created within the service desk.

I've accomplished this on changes by having the process integration fire off in the change process in our change catalog items, but I don't see a way to have a process integration trigger automatically whenever a solution is created.

In the "automation rules" section of the Service Desk settings, I see that automation rules can trigger a process integration, but it appears the available scopes do not include "solutions" as an option.

Is this possible? Even if it triggers when any new solution is created, I can just have the process integration filter out any non-approved solutions.

The process integration is really just to post a link to the new solution automatically to Teams to try and boost visibility, but if there are other methods of accomplishing this, I'm open to ideas.

TDTHWACK

I just went through this and I ended on a solution of creating a view for Solutions created in the last 7 days, then sending out that link via a Power Automate 'weekly digest' once a week on Sunday afternoon. It's not very elegant, but it does get the visibility of new Solutions created without bombarding with notifications.