Is anyone noticing that some asset lifecycles don't update?

Apeiser228

It appears that machine lifecycles aren't updating consistently.

EX:

I purchase our firm’s computers through CDW, where the Discovery Agent is installed as part of our standard image. After installation, the warranty upgrades we purchase typically take a day or two to appear, so new devices initially show the default one‑year warranty in Service Desk.

SolarWinds support has advised that the Discovery Agent runs every 24 hours, but that doesn’t appear to be happening. I’ve checked several machines that have reported into Microsoft Intune consistently over the past few days, which leads me to believe the Discovery Agent service is not restarting or running as expected.

Has anyone else experienced this?

Support gave me 2 options:

1. Manually restart the service on each machine. - Not an option as there are too many machines with the issue.
2. Create a Group Policy to trigger the service to run at a specified interval.

Intune Checkin:

SW Lifecycle Checkin:

Lenovo Warranty:

joeybrown

Hi @Apeiser228,

This is happening because we dont do a check on the warranty each time the agent reports back. If we did this, vendors like Lenovo would shut down our API access in a couple of minutes. We do checks for a new warranty at asset creation and then batches to check for any changes after that. I'll have to get with engineering to figure out the cadence for post asset creation checks.

Can you post the support ticket number here so I can get your org information, etc?

I will also get with engineering to see if there is a way to force a warranty check on certain machines or if its something we can do on our end.