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Restricting Priority Changes

I have been adjusting roles and automation rules trying to find a good way to restrict changes to the priority of a ticket unless you are a member of a specific group. We want changes to priority changes to only be allowed by a small group of agents or managers.

Does anyone know of a way to do this?

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automation rules

roles

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Hi @JoeyB, first off great name! When I got the notification for this post I got confused for a split second.

Right now, permissions are available for that level of an object. We have in our plans to include field level permissions which would allow you to silo field updates to only certain users, groups, roles. There is no timeline right now for implementing this feature.

In the meantime, we will take this use case into consideration as we continue to add functionality to places like automations to see if we can cover this use case between now and when we implement true field level permissions.

Thanks!

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