Clear dependent fields when the parent field value changes in a Logic Form

Jeisson.Fernandez

I have a Service Catalog item that includes several fields controlled by a Logic Form. The Logic Form uses one main (parent) field to determine which dependent fields should be displayed.

Some of these dependent fields are shared across different values of the main field. The issue is that when the main field changes, the dependent fields that were previously displayed keep the values the user already entered, even if those fields become hidden after the change.

I need a way to automatically clear the values of those dependent fields whenever the main field is modified, so users don’t accidentally submit outdated or incorrect information.

Is there a configuration or method within the Logic Form that allows clearing previously entered values when the parent field changes?

Siviu_iBO

You can do this when you first create a record. After that, when the record is inserted on the server (server side), you are no longer able to clear data on the server after the record saves.

I did not find any method to clear values on dependent fields or when fields hide after the record is created.

SWSD support team said to me this is not currently possible.

Any thoughts on this?