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Prevent addition of comments based on state.

Hello, I believe a decent feature would be the ability to prevent clients from adding comments, via email or web app, when a ticket is in a certain state. For example, if a ticket is in a closed state, the user cannot comment on the ticket which forces them to open a new one.

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TDTHWACK

I like this idea. To get around this for now I have set up an automation that will reply when someone comments that, 'this ticket is closed and is not being monitored, please open a new ticket to receive assistance.'