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VIP Tag

We would like to put a tag or alert on tickets when raised by an Exec or VIP. This does not seem possible at the moment.

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vip

Alerts

Status: Active

Comments

You should be able to accomplish this with an automation rule.

Trigger = Object created
Scope = Incident / Service Request
Conditions
- Field = Requestor
- Element = User
- Value = any of your VIPs
Actions
- Add tag VIP
- Update Record
  - Field = Priority
  - Value = Critical
- Send Notification (Either Ad-hoc email or email template to your response team)

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