Recently Released
- Strengthening the ITSM Core
- Dynamic Approvers Nov 26
- Allow back dating of incident creation date August 27
- Enterprise Service Management (ESM)/Beyond IT Sep 20
- Support multiple service providers in a single tenant Sep 20
- Time tracking submission no longer requires commenting Oct 29
- Ability to remove call to action buttons from notification emails Oct 29
- Ability to filter by updated at on users Oct 29
- Workflows and Automation
- Modify inputs after service request submission (in Labs) Nov 26
- Integrations
- Support HCO AlertStack clusters in SWSD Oct 29
- Discovery / Asset management
- Define a range of IPs to scan with network discovery to only scan those IPs Oct 29
- Discovery agent update failure notification Oct 29
What We’re Working On
Strengthening the ITSM Core
- Approvals Reminders (New)
- View approvers comments in the portal
- Canned responses for agents
- Select related asset from portal
- Add filters to Custom forms index
- Enterprise Service Management (ESM)/Beyond IT - Phase 2 (Ticket Forwarding, Custom fields management, Join accounts in a single tenant)
- Sandbox (New)
- Convert a service request to incident
- Be able to sort results when attaching related items (New)
Analytics
- Custom fields implementation as part of Power BI connector (New)
- Send incremental data using the Power BI connector
- Add assets data to the Power BI connector and additional fields to incidents
- Pull additional incident data (New) (THWACK Post/Voting)
- Ability to filter incidents by hours
Workflows and Automation
- Assets automation
- Field input when attaching runbooks
- Ability to trigger the automation rules on any field update
- Filtering automation rules and dynamic form rules indexes (New)
- Unified trigger for running automation rule when creating or updating an object (New)
Integration
- Get incremental data using the API
- API: Add fields documentation
- API: Add custom fields to groups API call
- Improve service desk API Documentation
- Jira integration enhancement: comments sync from SWSD to Jira - represent the comment creator and not integration creator
- Generative AI: Suggested solutions and response (New)
- Generative AI: Ticket summarization (New)
- Virtual Agent enhancements: Phase 3 (Ticket management, Knowledge Base, Chat with live Agent) (New)
Discovery / Asset management
- Jamf Pro implementation - Add iOS Mobile Devices
- Integration with Patch Management tool(s)
- Move Network Devices to CI data model
- Assets reports – filtering options improvements
- Revamp of software index page
- Adding the ability to merge like software together.
This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.
