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Announcing the release of Web Help Desk 12.7.12 Hot Fix 1

Avadhut.Deshpande

We’re happy to announce the general availability of SolarWinds® Web Help Desk 12.7.12 Hot Fix 1.

See here https://support.solarwinds.com/SuccessCenter/s/article/Web-Help-Desk-12-7-12-Hotfix-1-Release-Notes

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Web Help Desk Release

whd

Comments

james.kluza

Do not deploy this hotfix if changing the request type is part of your work flow. It will not save the change and will kill your session much like the previous scheduling issue (and any other issue that is captured as an unhandled exception in the logs).

james.kluza

Apparently there is a new assumed requirement that Assigned Tech cannot be blank in this hotfix. This is being tracked with Support and hopefully gets some quick traction from development.

raleighpirate

Thank you for the feedback below.

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