What We're Working on for SWSD (September 14th, 2022)
Strengthening the ITSM Core
- Add support for nested user groups (Released September 4)
- Move Network Devices to CI data model
- Sort by resolution code (Released Aug 14)
- Relate changes to changes (or any other type of record to be linked)
- Custom Satisfaction Surveys (New)
- Impersonate user for Admins (New)
- Field logic to hide or show multiple fields in one rule (New)
Analytics
- Reports Enhancements: Make the 'Manual Time Tracking' reports clickable so you can better understand how the time was spent
- PowerBI Connector:
- Take from beta to built-in connector
- Pull additional incident data (New)
- CSV export option for scheduled reports
Workflows and Automation
- Provide a way to test workflows without changing the workflows and without submitting actual service requests
- Asset automation rules (Released September 4)
- Add description field to automations create action (New)
Service Engagements
- Integrations:
- Microsoft Teams Integration Phase II – comments, view tickets (Released August 14)
- Microsoft Teams Integration Phase III – categories and subcategories, attachments
- DRE - Unattended mode
- Slack integration (New)
- Move Intune integration to Connections page (New)
- API:
- Adding fields documentation (New)
- Improving service desk API Documentation (New)
Discovery/Asset Management
- Auto update Discovery Agent libraries
- Show discovery source (New)
- Delete all software with zero install (New)
