When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you ever considered how the service desk could become a more central resource to the business, providing more than services for IT alone? SolarWinds© Head Geek™ Liz Beavers (@lbeavs) sits down with a panel of internal service providers from SolarWinds as they discuss their journey implementing an ITSM platform and successfully growing its footprint beyond IT.
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