SolarWinds Service Desk is excited to announce the addition of the agent’s Tasks module to our mobile application. This enhancement allows agents to review, process, approve, and resolve tasks anytime - anywhere.
Another mobile enhancement that is now available is the ability to customize your mobile notification preferences, letting you choose which notifications to receive and when to mute them altogether.
Note: we will be releasing this update gradually in version 2.2.14 over the next week.
Updated Process Tab - Showing Tasks & Approvals
The updated process tab will show all of the Tasks and Approval requests that have been assigned to you. You will have the ability to complete Tasks and approve or decline any Approval requests assigned to you.
New Tasks Menu - Showing All of Your Tasks
The new Tasks menu, showing all of your Tasks and Approvals will be accessible to all agents.
Notification Preferences Customization
Now mobile users can customize which push notifications they will receive. In addition, users will be able to mute notifications for a specified amount of time. These options appear under the ‘Settings’ menu.
How to download
To download, search for the SolarWinds Service Desk app in the App Store or Google Play store.
As we continue to improve SolarWinds Service Desk, we appreciate your feedback. Let us know what you think about these enhancements!
Your SolarWinds Team
