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End User Enhancement - Clone

There are many times when the end user is basically submitting the same ticket but just changing a small piece such as an assets ID number. It would be great to have a feature that says something after posting the first ticket of Create another ticket - Yes/No or Create a copy - Yes/No and they just tweak it. We have tickets for requesting to lock Chromebooks that are lost and just the asset number and maybe student name change.

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Comments

lholtorf

Had this request from staff entering Purchase Order information where much of the details are the same but just the vendor name changed. They would love to be able to create one request and then Clone it and just change the Vendor contact info.