It would be good if it was possible to integration SWSD with servicenow. E.g SNow incident get sent to a resolver group, which would then automatically create a SWSD incident and any updates on the issue is relayed across both.
Are you suggesting something like eBonding for separate SNow instances? e.g. you are a service provider and you are using SWSD and your clients use SNow, so your clients can open tickets in their ITSM Tool and this pushes over to SWSD?
Yes that is correct, as well as opening tickets in their ITSM tool and it being pushed to SWSD, all updates within either ITSM tool are updated on both tickets.
