Feature Request - Hide Assets from Clients

I would like to request a feature to allow assets to be hidden from clients - specifically, so that a client does not have to search through a long list of assets that may be useful to technicians in order to find the two or three assets in their room that they would create a ticket on.

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Comments

nathanseaton

sinfan doesn't this feature already exist?

Just uncheck:

Setup > Tickets > Options > Asset Number Lookup for Client

sinfan

Sorry - to clarify, I just want to hide specific assets, not all of them; I would like for a tech to be able to look and see what might be attached to a user's computer, but still make it easy for the user to select their computer without digging through a bunch of things they probably wouldn't create tickets on.

Thank you though!

jgrabowski

We have a specific asset model that we assign to users who are on legal hold and require us to handle anything associated with the device in a very specific manner. This would allow us to hide this asset model from the user preventing awkward conversations as to what it is. Could really use this enhancement