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Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Within Ticket Lists you can manipulate column Sets to show more or less data in the rows. Using the Cog button you can then export as a TSV file which includes to data, columns & rows you have selected. Within Asset and Client Lists it is different, although again you can alter the column sets you are offered different…
Hey Web Help Desk dev team, any chance the REST API will be expanded to: 1. Query inactive clients via the API? 2. Activate inactive clients via the API? This would allow us to restrict tech accounts from having full access to editing Clients while still allowing techs to clear verified client accounts that have been…
Hi, Nowadays, the WHD application only let me affect the resolution time of the time assigning the time zone on the tech. But the idea is that the due time can be altered depending on the time zone and also the request type and severity of the ticket. Sometimes we have clients in different countries, o even a specific…
We are starting to roll out the Company field for users profiles (clients in WHD). However, we have a user that works for two companies that are on the same WHD. Is there a way to assign two companies, or do we need to make two client profiles for that user?
Currently when looking at a Client's assets in WHD, we only see 4 columns: Asset No., Model, Location, and Room. Is there any way to add columns to this view? Even if all assets don't have a "Network Name" or our internal asset number (the default Asset No is the Serial number) it'd be nice to include that in our…
This idea is to add "Do not overwrite existing value" Options to the "Attribute Mappings" screen for the "AD/LDAP Connections" that you can create for the Clients module: Use Case: We have an employee directory that contains phone numbers, but many times they are generic numbers that lead you only to department…
Techs can remove checklist without unlinking the list to the request type. This makes error when client creating a request for that particular request type. To resolve the issue, have to create a new check list and change the list ID to the problematic list ID from the DB and unlink it. As a solution if a validation taken…
I have noticed that in the Messages functionality there are only filters for technical users, but for clients it is general. [View:https://ibb.co/phsckXH:640:50] There should be an option to filter clients by location or department. [View:https://ibb.co/n0N0mjq:640:50]
I would like a way to hide child assets from clients so that they do not see bombardment of data that they do not need when submitting tickets this would enable us to more effectively use the ability of the WHD to manage and track software. Currently if a child asset is assigned to a user, the end user see's that child…
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