The most recent content from our members.
Hello it would be nice to have the option to change the manufacturer field to not be mandatory/required
Hello it would be nice to set parameters on the auto generated asset id, for example length or number of digits, characters used, number of leading zeros
The asset id field should have the option to be made required/mandatory field
In web help desk users could see their inventory of assets assigned to them. This is very beneficial to for end users to keep track of asset item they are responsible for.
Ideal scenario: User submits a request to borrow a laptop for an upcoming meeting. We have several laptops dedicated as loaners; these laptops are domain-joined and are auto-discovered by the SWSD agent. When user selects laptop for the loaner device, populate a field for only IT to see where we select from a dropdown of…
In Entra all the Devices have an assigned owner once they are setup from Autopilot and brought in from initiation. The owners are there with the equipment. Can DRE start using the default owner in Entra and the owner in DRE? This would simplify the automation process and deliver a more accurate solution.
Has anyone managed to use the mass deployment of the Discover agent used in assets?
There seems to be a recurring issue. DRE and SWSD seem to overlook the importance of the owner / user tied to a device. In Intune / Entra our devices have the owner or user field populated. If Dameware can pull information from the agent, and we have the Azure sync enabled etc., why are we not able to see an owner name?…
I would love to see an integration with Cisco Meraki in SolarWinds Service Desk for Asset Discovery. Meraki contains a very user-friendly portal that contains all of our network equipment information across our organization all in a single pane of glass.
I just want to make sure that I'm not missing something silly. Is there not a way to search tickets by asset model?
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