When trying to add an asset to a ticket, the Asset Lookup field always defaults to "Asset No." I'd say 95% of the time, we use the Network Name to search for assets, and 0% of the time do I know an asset's number.
Adrian,
Don't forget to vote up your own requests.
I am new to WebHelpDesk... and we go live in less than two weeks. I like most of it, but there are a few things that
When a user logs in and selects a ticket type, they either see a popup list at the bottom allowing them to select an asset or not, depending on a "Use Models" in Ticket > Request Types. You either see the popup list or you don't.
I want the list but need some ability to choose the fields. The Asset number is not important at this point, but a minor annoyance. The Model column comes next and is completely COMPLETELY USELESS - in ALL cases!! My clients do not know this information, nor should they care! Serial Number is fairly useless, although I can think of a few cases where it might come in handy.
Like techadrian above, we use Network Name 95% of the time. For Clients, we put their computer name on a label and stick the label to the top of their CPU. When they identify their computer for anything, we tell them to just read the label on the top of their computer. That is the most important column for this table.
