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Preserve fields when converting from Service Request to Incident

averba.snoisle

Currently, when you convert from a Service Request to an Incident the data entered into the fields of the Service Request form is lost. This data needs to be preserved either in the description of the new Incident or in a comment.

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Status: None

Comments

mark01010

If you scroll down you can preserve these fields:

Populate values from the incident to the service request:

Assignee -Group Assignment - Title - Description