I'd like to see a button within a ticket to create a new ticket ("on the fly"). The new ticket would automatically be linked as a child to the parent ticket from which it was created.
What's the use case for this?
Working in a ticket and i realize i need someone else to do a task that is related to what my ticket was for, but i don't want to transfer ownership of my ticket to someone else. It would give the ability to quickly generate a child ticket and assign it to myself or to another team/Tech. Since it would preferably be automatically linked as a child to my ticket, i could see status easily from within my ticket.
We have found a work around on this issue. We have created a status called "create child ticket" and we have a rules that will fire a task to create a child ticket linked to the parent.
A simple button to do this would be really helpful.
