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This feature request is to add an "Advanced Search" term to Web Help Desk that allows you to find tickets that are CHILDREN or PARENTS: Use Case: Right now, you're not able to search for tickets that are CHILDREN to other tickets which for example...that haven't yet been closed. You're also not able to just find PARENT…
In the effort to have automated cascading requests, we have attempted to create a situation where one ticket creates linked child tickets. This works to a point... Issue It seems that the the parent ticket customer information cannot be inherited automatically to the child tickets either as a related and enforced…
This should be a "no-brainer", you should be able to look at a ticket and realize "there needs to be an additional ticket attached to this". WITHOUT having to create a normal ticket & THEN try linking the tickets either going off MEMORY of knowing the ticket to link it or trying to find the ticket on the side bar. IT is…
I'd like to see a button within a ticket to create a new ticket ("on the fly"). The new ticket would automatically be linked as a child to the parent ticket from which it was created.
There are times when a ticket will come in asking for several things to happen, which require different technicians. I would like to 'spawn' Child tickets off of these tickets. Is there a way of doing this? Basically, all I want to do is duplicate the ticket and give each duplicate a different Request Type and different…
We would like the ability to create child tickets directly inside the parent ticket. Typically our tickets may have many child tickets based on one request, it would be beneficial for use to work within the main parent ticket to create sub-tickets (child tickets) for all necessary related requests at the same time for…
Wondering why the decision was made to NOT include the Description contents in a Child Ticket. When we create a workflow and child tickets are created, it seems that about 99.9% of the time, having access to the Description contents would be beneficial to the tech who has the Child Ticket. Since techs have access to click…
We would like the child tickets created from a task inherit the Client requesting the ticket from the parent ticket.
Our techs would like to email the client in their Child Tickets. Currently the client does not exist. All it would take would be to pass the client information from the Parent Ticket down to the Child Ticket for this to work. Please make it so.
The Request Detail from the Parent Ticket should (needs) be visible within the Child Ticket. When a Tech views a Child Ticket, they need to know why they are getting the ticket, and at times that information is in the Parent Request Detail. Even though the tech could access the parent ticket, it requires the tech to leave…
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