Among other things, we can update the state of an Incident, add a tag, send notifications, and even open a new record... but we can't add a custom resolution code if the state is automatically marked as "Resolved'.
I would like to have an option to add the Custom Resolution code if the record "State" system field is updated to "Resolved". This would help in easily determining the reason for the resolved state When searching tickets as well as for reporting. It would also help in creating custom views for specific tickets that have been closed with particular resolution codes.
