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Include Comments in Email Notifications When People Are Mentioned in a Ticket/Request

Currently it is not possible to include the comments made in a ticket within the email that the person mentioned receives? Currently, the email simply states "David Rodriguez mentioned you on Incident XXXXX". Question: Can comments be added to the email so the person will not be forced to open the request? Thank you,

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caitken

You should be able to set this up yourself via the 'Incident Mentioned' template. With the setup below, the "mentioned you on" emails do contain the comment that triggered the notification.