Ability to audit or run reports on AI Suggested Solutions

Our CIO has requested if we have an ability to run queries or reports to better view the suggested solutions from GenAI. So far, I have not been able to find this anywhere other than by opening each individual incident. What we are trying to figure out is if our technicians are putting in enough comments and information for the AI to learn properly.

Find more posts tagged with

GEN AI

artificial intelligence

Status: None

Comments

SLR

@taharris Thank you for sharing this. We are currently looking into it, and once we have a clear plan, we will provide an update.

deepseekdeutsch

This is a great feature request! Having the ability to audit and report on AI-suggested solutions would be incredibly valuable for understanding their impact and improving their effectiveness. It reminds me of the sophisticated capabilities discussed by DeepSeek at DeepSeekDeutsch, where the focus is often on transparency and control in AI applications.

gptonlineai

This is a great point! As AI-suggested solutions become more prevalent, especially with tools like Chat GPT at GPTOnline, the ability to audit and report on their effectiveness and usage will be crucial for both accountability and continuous improvement. It's essential for understanding the true impact and value AI brings to service desk operations.