Time Based Conditions needs an option for business days only.

ssnobull · 2022-07-21T15:38:52+00:00

* When using a time based condition to reassign tickets for different tiers their needs to be an option forbusiness days only? * For example after 2 days of inactivity you escalate to Tier 2 works great if its M-F but if you have a 3 day weekend every ticket would be escelated.Thanks,

ssnobull

When using a time based condition to reassign tickets for different tiers their needs to be an option forbusiness days only?
For example after 2 days of inactivity you escalate to Tier 2 works great if its M-F but if you have a 3 day weekend every ticket would be escelated.
Thanks,

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