We have multiple service requests for multiple apps.
Access to those apps is requested during onboarding. So we had to duplicate the entire processes and fields for the same request in 2 distinct service items.
The same thing is happening with device/computer request.
Things get really complicated when we have to make some changes in the process.
We would like the ability to create a master service request in which we are able to add child requests. It would be better if there is a possibility to pass values between the parent and the child requests.
Let's say the onboarding request is created for a new user named (in custom fields) Ely Gartner, Head of Operations. We don't want the requester to type the same name in every child custom fields.
