I have a broad spectrum Automation Rule which runs anytime someone submits a Catalog item. I have an SLA which I need to run for a specific Category, after a specific length of time, and preform a specific task. The SLA doesn't run. On consultation with your support team I found out the reason the SLA doesn't run is because the Automation Rule has already run. It runs immediately after the Catalog item is submitted. I think it would be very useful if you could choose to run (or not run) an SLA regardless of previous Automation Rules or SLAs running. Automation Rules and SLA's are meant to do different things for different reasons and should not interfere with the operations of the other. In addition sometime you need to do several things with different SLA's or Automation Rules and may need several of them to run at different times.
