Procurement/Contracts - Create an Incident to review expiring Contracts

kmk719

Currently, each Contract has the option to send a reminder email 15, 30, 60, 90 or 120 days prior to the contract end date. Requesting an option to create an incident instead (or to create an incident and send a reminder email).

We have multiple contracts that are assigned to different departments and locations. With contracts or licenses usually expiring 1 to 3 years after the Contract is created, the reminder email may be assigned to a user that leaves the company. If the Contract could create an incident instead then we could create an automation that would assign the ticket to the appropriate department and have better tracking and notes on date, time and user that reviewed the contract/license renewal.

Attached image shows the options available to create a reminder or a task, but not an Incident.

kmk719

Additional Info: We tried to create a work-around by sending the (15 day) notification email to the email address used by the ticket system (and also an alias for that email address). The email notification was received but it did not create a incident. We also tried using the option in the Contract to create a task, which sent an email notification to an alias email for the ticket system. The email notification for the task was also received but it did not create an incident.