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I demoed Genuity helpdesk for fun and they offer some nice features. their helpdesk isn't a robust as swsd but they do have contract, ISP (service provider), and vendor management and have breakdown reports based on cost per vendor, license tie in to Okta, Microsoft, Salesforce etc as well.
Over the past few years, I have been working a lot in the Procurement portion of SolarWinds. I track all of our licenses and subscriptions including start/end dates and financial values. I have noticed a few things that could be improved. * The search functionality in contracts is lacking. If I do a partial word search it…
I want the ability to allow our legal department to utilize the Solar Winds Service desk contract creation and tracking. One of the issues that we have run into is the lack of ability to create your own contract types for the drop-down field when one. They are only related to IT contracts which hinders our legal team's…
We would like to request the option of a system generated contract number so that contracts could be referenced by number, similar to how ticket numbers are created. We have several contracts for the same vendor and with the same name, and the number would be a unique identifier that would only ever be assigned to one…
Currently, each Contract has the option to send a reminder email 15, 30, 60, 90 or 120 days prior to the contract end date. Requesting an option to create an incident instead (or to create an incident and send a reminder email). We have multiple contracts that are assigned to different departments and locations. With…
The Audit section in an Incident shows the date, time and recipient for notification emails. Any information regarding notification emails for a Contract (Procurement) is not shown in the Audit section for that contract. Instead, we have to look for theses in Setup> Email Logs. Requesting that the email notification…
Contract task must send notifications on due date and after due date on daily basis until the task is checked completed. Contract status must automatically updated to expired when the end date is past. Contract must send automatic reminder after contract end date is due.
First off, since I can select "Contracts" under Scope for a given Dynamic Form Rule, it really should be supported. Secondly, since the Contract Type is so limited, and not editable, for some reason, we should be able to extend that based on contract type selection. Form logic doesn't appear to work on Contracts either, so…
My use case is that we have specific fields that we want to enter based on Contract Type. If it's a maintenance contract or a subscription constract, we need some more informaiton than SolarWinds Service Desk allows us to track. So I created a few Custom Forms with Dynamic Form rules that display a different form based on…
Most company's pillar the contracts for budget puposes. Contract are assigned to areas suchs ast Infrastructure, operations, Digital Services, Security , Core Services Phases - e.g. Maintaining, Investing, Decommissioning Ability to add these fields for management and reporting services would be beneficial.
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