We are using web help desk as a ticket system and for tracking our assets, as well we are tracking our leasing contracts since our hardware is mostly leased. To prepare a mass hardware import we need to prepare the leasing contract (purchasing order) along with all the assets we want to be part of the contract. And here comes a huge missing peace, every "line item" needs to be added individual so in my case I received 300 laptops along with 300 power adapter. This means I create a line item for the laptop and than clicking on the plus sign 300 hundred times, the same thing I have to do than again to add all the power adapters to it as well.
I wish I could create a line item and add it 300 times with one or two clicks, I belief this is more a GUI issue than anything else.
Thank you for the support and I hope to see this feature very soon because next leasing contract is just around the corner! ;-)
Marcel
