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The default currency on purchase orders is USD. Not all organizations that utilise Service Desk for purchase orders operate in USD. Often those who do the purchase orders overlook the currency and forget to change it from USD to CAD (the currency relevant to my organizations and country) and the purchase order does not end…
My Team over here is attempting to develop an internal page that pulls information from WebHelpDesk in regards to assets. These assets all reside inside the asset Info system within WebHelpDesk. We are attempting to utilize WHD's API coding to do so. One portion of the project needs to be able to pull the PO # (Purchase…
When a Purchase order is sent to a non-admin user for approval, such as a department head who has the service task user role, it would be very helpful if they could have a url link in the email they receive so that they can just click to open the PO before approving to view the details. At the moment they only have the…
Rather than restricting Purchase Order numbering to just the default sequential numbering, I'd be able to use the Purchase Order module if we were able to add a prefix/suffix to that number so that our accounting group can identify our department's purchase orders uniquely to other departments. If this is not possible, the…
I have found out that when using the purchase order feature, that i'm limited to only 17 line items for 1 purchase order. I have a purchase order for around 190 computers. But, when I try to put in the 18th one, and hit save. It does nothing. Is there a limit on how many lines items that one purchase order can have? I'm…
Greetings. My organization keeps track of warehouse outgoing deliveries by including the Purchase Order# (PO#) of the item being sent out. We were looking for an easier way to verify that we have the correct PO# and the web help desk is our most up to date resource for that value. I was trying to write a script that would…
We are using web help desk as a ticket system and for tracking our assets, as well we are tracking our leasing contracts since our hardware is mostly leased. To prepare a mass hardware import we need to prepare the leasing contract (purchasing order) along with all the assets we want to be part of the contract. And here…
Has anyone else seen an issue where assets in WHD will just disappear completely, but remain in the created PO? For example, if I search for a PO I created under the 'Purchase Order' part of Assets, I can see all of the asset numbers and the model and the price. But if I search for either the asset numbers or the PO itself…
The workflow for bringing in new assets is really convoluted. There should only need to be one window to enter PO information, model information (including creating new manufacturers, vendors, model numbers, if they don't previously exist), and asset information. Right now, I first have to enter the PO. If the vendor or…
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