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CardinalGroupSandbox - Adding incident custom link to external survey

Customer wants to include the incident number in a URL to an external survey. The tag {{incident_number}} includes the "#" as in #12345. The "#" does not work in a URL.

In the Survey URL field, they would like to include a tag, for instance: ...WH4xLQXA?IncidentNumber={{incident_number}}

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feature request

customer survey

Status: None

Comments

asdfq23razvasertwe6ch

Running into the same issue and haven't found a work around. This external survey feature is nearly useless since you have no way to correlate the survey to the ticket it was submitted on.