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Alternative email for an account

Accounts to can have 2 email accounts linked to them

Use case example a customer uses 1 email account to log in to the portal either via sso or regular username and password, but the same customer raises tickets via email using another account.

This idea would consolidate both accounts into one user (via alternative email) allowing email tickets even when sent on an alternative / other account to be raised under the same person.

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New Feature

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Comments

ChuckZane

This becomes even more important as the adoption of single sign on expands. Having a backup email/notification option when a users primary account is locked out so they can contact the helpdesk.

havens1515

This is useful for users who have changed their name, and therefore have an email alias for one of their names. Consolidate those 2 email addresses into a single user.

KingJason

Good point, we use aliases for different areas of the business and have this issue, I hadn't thought about those who get married.