At this point, every customer you add into MSPmanager all just gets put under one tab.....customers. There is no way to organize customers based on groups, location, etc. Unless I specifically make a customer named "MSP" and put all my MSP serviced clients in that customer, I am limited in my ability to organize my clients in the helpdesk. All we can choose at this point is All customers, My customers, All customers, and Inactive customers. I think we should at this point and at least this far in the game with a ticketing system be able to make our own custom categories that we can place our customers in.