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I have setup jobs in Solwarwinds to download config from Cisco switch. Solarwinds is able to connect to the Cisco devices and download the config via SSH. Devices that are only accepting Telnet failed. How do I enable telnet so that Solarwinds uses both Telnet and SSH to connect to Cisco devices when running jobs?
With the mobile MSPMANAGER app, I think it would be a good idea to add a signature page for completion of tickets. Rather than just word of mouth when a ticket is completed, you could have the clients signature as proof of completion. You could have a separate button, tab, or when you select the complete option a pop up…
At this point, every customer you add into MSPmanager all just gets put under one tab.....customers. There is no way to organize customers based on groups, location, etc. Unless I specifically make a customer named "MSP" and put all my MSP serviced clients in that customer, I am limited in my ability to organize my clients…
I believe a good feature to incorporate into Solarwinds MSPmanager is automatic billing based on time. Our company commonly deals with onsite encounters that go over our 30 minute time frame, at that point we apply a certain rate to the work order. With Solarwinds MSP manager I believe that the option should be present…
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