Increase Category structure depth - from root+1 level to root+2 levels

Why are the Categories for tickets restricted to two layers deep?

I propose you increase the depth available of the Category from 2 to 3 layers deep (one additional subcategory level). This will give us more granular reports and enable more precise analytics.

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Comments

pabely

A good one, especially if customers move from the other Service Desk Solution SolarWinds do (Web Help Desk) which quiet happily does 5+ Sub levels

joeoconnor

I had to manually add an Issue category and it took a number of hours to do so because you need to create field dependencies for each Category/Subcategory, otherwise the Issue field has hundreds of options. Would be great if there were a native 3rd level (or beyond), it would certainly make reporting and other tasks easier within the system.

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