We created 2 Business hours but were unable to select in SLA. The business hour selection is not available in Service Level Management.
We would like to have 2 business hours to calculate SLA. One in general working hours and the other would be non-working hours. During working hours SLA would be calculated based on tickets not assigned. In non-working hours it will be calculated on non-commented within SLA.
Currently, the option is to use the default business hours in the SolarWinds Service Desk. It will be a great feature to use the custom business hours and select it from SLA.
