Automation rules

nate.wadman

In Automation Rules, can we add an action item to comment on the ticket?

I was thinking we would create our own custom canned replies, then have an automation rule run injecting the canned reply into the ticket. But currently action items are restricted to adding a tag, send notification, or create record.

Stonelaughter

Let's expand this; Automation Rules should have all the same facilities as the "Process" tab on a Service Request or Incident.