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In the 'Recipients' section of tickets, the cc: and bcc: autocomplete dropdowns populate with Inactive accounts. As the account is Inactive, email to that account will fail making it a pointless option. Additionally, visible Inactive accounts simply add clutter and create confusion. Please do not display Inactive accounts…
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each year to account for the change in students' enrollment status which may include having their AD accounts disabled, but not…
I opened a support case on this, but curious what others have found. Our users are sync'd via LDAP. We also have tech accounts that are not LDAP'd, so Techs actually have two accounts with the same email address. We've discovered that when their Tech account is inactivated, emails triggered to their regular active account…
If they aren't active, they shouldn't be choose-able, unless active.
Current scenario is, if a client has been inactivated, it can still reply to tickets or create tickets over email. so in order to stop this from happening I can delete the user, or disable email at a location level whith the caveat of also disabling all location clients. However, there are situations where being able to…
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