I have a tech who works Tuesday through Saturday. Her hours are the same Monday through Friday but are different on Saturday.
We have a need for this function as well.
We have offshore teams where the techs work part of their morning and then back in again for part of their evening. Could not find a way to setup a split schedule.
Might also be useful for techs that take a lunch break ?
This. It's a tad annoying not actually having our work schedules sync up with their actual schedules. Lunch breaks would also be nice!
The tech setting 'back tech', useless tech setting 'supervisor', useless ticket setting 'lead tech' and maybe tech group manager setting should all be used to accomplish this needed change; of course along with along the fine tuning of work schedules for individual techs.
+1
I think I have requested something similar in the past. I'm in need of more robust scheduling. I'd like to be able to enter breaks, lunches, different start/end times by day, have the ability to set that schedule up as recurring each week with the ability to overwrite it for a specific day, set up vacations in advance, etc. I had also requested to allow for preventing escalation when no techs are scheduled. No point in escalating a ticket if the person it's escalated to is not scheduled either. In some scenarios, that might be desired, but not in mine.
We've been needing this feature as well as we have some techs who don't work Mon-Tues so we have another tech who works a different shift on Mon-Tues than he does on Wed-Fri in order to fill in that time.
