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We work in a 24/7 manufacturing environment, but our helpdesk is only staffed from 8am-5pm M-F. If I set up work schedules for my tech for 8am-5pm, then as soon as 5pm rolls around, tickets automatically get escalated to another tech with the same schedule. I would prefer that it not escalate, or have an option to ignore…
I have a tech who works Tuesday through Saturday. Her hours are the same Monday through Friday but are different on Saturday.
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