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Option to add custom fields in the incidents views as a column

I would like to request a functionality where we can add custom fields in any view to show as a column in incident listing for a quick reference.

Use case.

We have an onboarding form where we have custom field Employee start date, Equipment shipment Tracking number and would like those field to show in All Incidents, or Active Incidents view so agents can see the start date (custom field) as a column in the view to priorities the action.

Currently there is no option to add a custom column to display in the Intendent listing views

Find more posts tagged with

show custom fields as a column in a view

edit views

custom fields

Status: None

Comments

comp_whiz

I have an user that want to sort listing based on an input field in request workflow.

PhilipIndra

This FR is important to be implemented in SWSD so that the presentation engineer can be flexible.
I'm voting on this feature request

swgi_sartori

Hello, if I'mnot wrong by modifying the parameters in the custom field, you can achieve the desired changes.
Since the attribute is hooked, you have the flexibility to customize it according to your needs.

"The custom field will be visible within both the filter view and sortable function"