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Hi, Nowadays, the WHD application only let me affect the resolution time of the time assigning the time zone on the tech. But the idea is that the due time can be altered depending on the time zone and also the request type and severity of the ticket. Sometimes we have clients in different countries, o even a specific…
_I like an option in ACTIONS RULES to send out an email alert in a specific time frame eg to an on-call technician after hours when a new ticket arrives. Time frame settings could be handy in ACTION RULES for other situations as well, see case Case #535154
I'm making custom reports and one of the fields is peak response time. However, there is no indication of what the time frame is that it takes for the peak response time, and I guess for the other fields as well. When I click on the response time, I am taken to a graph that is filtered to be today and polling every 30…
Currently custom time range for charts automatically adds a date to the time range. This makes it impossible to schedule reports that are for a specific time range during the day, say business hours. SLA times, night, etc.. Management wants these charts whether via NPM or another product. They used to get these charts with…
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