Request the ability to link tickets (parent with children) regardless of the ticket type. Need to be able to link multiple service requests tickets without changing the ticket types to problem & incident.
You can if you use the problem search tab. You can also link tickets to assets.
This is already a feature request - please see: https://thwack.solarwinds.com/ideas/2962 and vote up there.
This feature request is addressed in last Release Candidate of WHD 12.3. Read more here:Web Help Desk 12.3 Release Candidate now available!or go and download from your customer portal.
