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It is my pleasure to announce that Web Help Desk 12.3 has reached RC status and is available for download from the SolarWinds Customer Portal for customers on Active Maintenance through June 1st, 2015. This release includes support for Parent/Child ticketing, allowing you to link multiple tickets to a one parent ticket.…
It’s exciting to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.3! Focus of this release was ability to link service requests into parent/child relationship and thus address various use-cases like * Model repetitive business processes, such as on-boarding new employees or scheduling maintenance…
Request the ability to link tickets (parent with children) regardless of the ticket type. Need to be able to link multiple service requests tickets without changing the ticket types to problem & incident.
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