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When we send a test email to our support@xxxxxx.samanage.com dropbox, there's not a ticket generated from this email. Am I missing a setting somewhere that I'm not aware of that would not allow ticket generation? In addition to this, does anyone here use Google Workspace and forward their support emails from a Gmail…
Hi Team, Recently I'm facing configuring outgoing mail account with GMAIL SMTP. For incoming mail account I have used Gmail modern auth configuration to authenticate. However, outgoing mail account does not authenticate. I tried all the possible ways it did not work. Any suggestions please?
I couldn't find the feature request for this in THWACK so I'm creating one referencing the following support article. We would like to have OAuth2 added for IMAP mail connections. Adding OAuth2 for IMAP KB
After two weeks away at events it is good to be back home, safe and healthy. I hope the same is true for anyone reading this post. Here's hoping the second half of the year sees a return to normalcy, whatever that may mean for you. As always, here's a bunch of links I hope you will find useful. Enjoy! “Let’s use…
This week's Actuator comes to you direct from the Fire Circle in my backyard because (1) I am home for a few weeks and (2) it finally stopped raining. The month of May has been filled with events for me these past nine years, but not this year. So of course, the skies have been gray for weeks. We are at 130% rainfall year…
In Orlando this week for Microsoft Ignite. Lots of great announcements happening, I'm trying my best to digest it all and it's best to talk data with a friend. So, stop by the booth, say hello, and let's chat. As always, here are some links from the Intertubz that I hope will hold your interest. Enjoy! Microsoft Managed…
Hi All, I want to know how to configure outgoing and incoming mail setting with gmail account for Web Help Desk. I have version 12.5.2 - Build #12.5.2.84, setup as a virtual appliance. On incoming mail account, it doesn't matter whether I configure the mail setting using IMAP or POP. I keep getting the same message of…
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