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Has anyone else gone on the SolarWinds "marketing" site and read through what the marketing team purports Web Help Desk will do? Does anyone else think the site should be reported for false advertising? Don't believe me? Read this page about Web Help Desk's "Software Asset Management" features:…
In Web Help Desk, the following changes were made to the "Canned Response Templates": https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-3_release_notes.htm#:~:text=Canned%20response%20templates%20can%20be%20split%20across%20request%20types%20or%20status%20types To be clear, I think…
Ever since the inception of the "Out of Office" feature under the Setup>Techs module, the feature just doesn't work. We are on the third or fourth version of Web Help Desk since this feature was added and to date it only ever puts a tech on vacation for ONE day at a time. If you program a tech to be off for a full week for…
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