If an Incident is in the "Closed" state, I would like for Administrators to be the only ones to be able to change the state from "Closed". Currently, Service Agent User's are also able to do so.
Howdy @rgrass ,
We've heard this feature idea in the past, but it would still be a Feature Request. There may already be one that you can upvote, but if not, you can create a new one.
