• SLA Refinement

    • Open for Voting on 22 Apr 2020
    When defining the scope of an SLA, should be able to exclude specific categories. Right now you can do all or one specific category. There is a use case to do all categories excluding specific ones.
    • 22 Apr 2020 4:10 PM
  • Catalog Permissions

    • Open for Voting on 29 May 2020
    Can we restrict catalog items to specific groups? For example only users that are part of a payroll group should be able to make a service request for a certain type of IT / Technical action.
    • 29 May 2020 10:55 AM
  • Allow multiple categories in the SLA set up

    • Open for Voting on 18 May 2020
    • 1 Comment
    Currently you can only pick one category in the SLA and must create a clone of one to choose another SLA. Clones for the purpose of duplication but just a single tweak would be eliminated.
    • 18 May 2020 10:27 PM
  • Auto Attach Computer to Ticket

    • Open for Voting on 7 Jan 2021
    We have the agent installed on all of our machines. It would be nice if there was some way, when using the portal, that the computer they are submitting on would be auto attached to the ticket. It is nice to be able to go to Related > Attach > Configuration...
    • 7 Jan 2021 2:35 PM
  • Service Catalog - Dependent Variable Group

    • Open for Voting on 19 May 2020
    It would be great if I could add multiple dependent drop down variables are have all of them show to allow data to be entered. Sort of a Group of questions dependent on what is asked. Example I might ask Delete a student based on several variables and...
    • 19 May 2020 6:34 PM
  • Ability to reactivate a service request task.

    • Open for Voting on 15 Jun 2020
    • 1 Comment
    Since the task completion is a simple checkbox in some views, I've had my agents accidentally mark a task complete when it really isn't. In this case, this closed the entire service request when it wasn't done. This resulted in angry user questions,...
    • 15 Jun 2020 4:10 PM
  • Cannot Reopen Resolved / Closed incidents after x days.

    • Open for Voting on 2 Sep 2020
    I don't want users reopening old tickets for different reasons. Please create a cut off time so i ticket cannot be reopened after X days.
    • 2 Sep 2020 10:02 PM
  • Mandatory Checkbox

    • Open for Voting on 10 Jun 2020
    • 1 Comment
    We should be able to make a checkbox mandatory but cannot. Example: "I have read and agree to abide by company policy for the reset and security of passwords." Having that be a mandatory checkbox is ideal.
    • 10 Jun 2020 7:45 PM
  • Date Date/Time and Time Fields

    • Open for Voting on 10 Jun 2020
    • 1 Comment
    Currently we have an option for Date but there is no option for time or Date and Time. Having these would allow service request to be more precise. For example we have supervisors request security footage for cameras and we need to know the start date...
    • 10 Jun 2020 7:49 PM
  • comments in approvals - available for all task users / requestors to see

    • Open for Voting on 2 Nov 2020
    It would be really useful if the comments you can add when you approve or decline are visible to all task users and potentially requestors too. At the moment if you want to add a comment it can only be seen by the admin or service users, so it is very...
    • 2 Nov 2020 4:38 PM