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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Web Help Desk - Multiple Organizations
Is anyone using Web help Desk with Multiple organizations? We are hoping to use our WHD for our IT department, as well as our public safety and facilities
How do I update fields in current assets using import?
Many of our laptops recently went off lease and we are purchasing them FMV. I downloaded the asset template and added the serial numbers, purchase date and warranty (required field). When I run the import it says the serial numbers already exist. I am not trying to add new assets, but want to add information into current…
Error upgrading to latest version 12.7.9
Trying to upgrade web help desk from version 12.7.8 - Build #12.7.8.8471-HF2 to 12.7.9 and I'm running into an error when executing the 12.7.9 executable I've never had before. Tried downloading the executable multiple times. Error below, any ideas? Fatal Application Error This Application has Unexpectedly Quit Invocation…
Migrating Servers
Hello we are planning a upgrade from WHD 12.7.5 to 12.7.10 our Windows Server is currently 2012 and we are looking to upgrade to 2019. Is it possible to migrate from the old server or better to create a new server for the latest release of WHD.
OAuth Authorization Issue
Hello, I am trying to convert our incoming mail from Exchange/O365> Basic to Open Authentication (OAuth). I have followed all the steps provided (Configure an incoming e-mail account for Office 365 (solarwinds.com))to register the Web Help Desk app to our Azure as an application. The issue I am running into is when I input…
WHD style sheets available
I found this page (1) Style Sheets - Web Help Desk - THWACK (solarwinds.com) with WHD stylesheets. Is it possible to put screenshots on that page that show the look and feel of each stylesheet before putting it on you own server?
Email account linked to WebDesk
Hi. Having started a new IT role within a company I have noticed they have a 'distribution group' linked into Webdesk for the registered email address for incoming and outgoing mail. The current setup translates to receiving an email from the 'distribution group' and then an email from 'Webdesk' with the ticket…
Anyone know how to close your Web Help Desk account?
I am trying to close down our account and discontinue using Web Help Desk. Most of our users do not utilize this, including our actual helpdesk person. We have decided that it is prudent for us to discontinue this service.
WHD not giving option for OAUTH when setting up Incoming Email
Just installed WHD version 12.7.0 - Build #12.7.0.407 and I'm trying to setup my Incoming email to use Office 365 But when I select the option for Exchange/Office 365, I am not being given the option to select OAuth I've been following your guide…
Can we setup Webhelp desk to read only?
Hello Thwack - We have a company that we acquired that was using the Solarwinds Web Help desk. We have migrated the users out of that domain and will be utilizing ServiceNow for the helpdesk. Is there someway to flip the Web Helpdesk to read only? Still trying to figure out if we need to keep it around but was curious if…